ISTQB® Certified Tester Expert Level - Test Management Part 3: Managing the Test Team

The ISTQB® Expert Level Test Management (CTEL-TM) certification (Managing Testing, Testers, and Test Stakeholders) comprises 3 parts: 'Strategic Test Management', 'Operational Test Management', and 'Managing the Test Team'. The ISTQB® CTEL-TM-Managing the Test Team certification exam attests the people management skills that are a critical part of the Test Manager’s role and necessary to build, develop and lead test teams in organizations. This includes recruitment, setting goals and objectives, individual personalities and roles within teams, performance reviews, motivating and challenging the team, managing distributed teams, managing across the organization, communicatiing with stakeholders, advocating quality across the organization and being able to handle ethical issues. A candidate holding ISTQB® CTEL-TM-Managing the Test Team certification is able to perform each of the following tasks: • Lead the test management within an organization, project or program to identify and manage critical success factors with management commitment at CEO/Board level; • Take appropriate business-driven decisions on a test management strategy and implement organization wide commitment and compliance based on quality KPIs; • Assess the current status of the test management, propose step-wise improvements and show how these are linked to achieving business goals within the organizational context of test management (organization or project/program); • Set up a strategic policy for improving the test management and the testing, and implement that policy in an organization; • Analyze specific problems with the test management and its alignment with other roles or management areas in the project/organization, and propose effective solutions; • Create a master test plan with matching governance dashboard to meet or exceed the business objectives of the organization or a project/program; • Develop innovative concepts for test management (project) organizations which include required roles, skills, methodologies (tools) and organizational structure; • Establish a standard process for implementing test management in an organization (project/program) with standardized delivery based on quality KPIs; • Lead an organization to improve the test management process and manage the introduction of changes; • Understand and effectively manage the human issues associated with test-project management and implement necessary changes.